Courses
-
How to Handle Difficult Customer Interactions
Welcome to the "Handling Difficult Customer (Business Owners) Interactions" course. This course equips BRMs with the skills and strategies needed to effectively resolve issues and retain valuable business relationships.
-
The Process of Assigning Terminals Efficiently
This course provides insight into how to manage terminal assignments effectively to reduce errors and improve overall efficiency.
-
How To Resolve Erroneous Customer Transactions
This course provides the steps and procedures of addressing and resolving errors that occur during financial transactions due to mistakes or actions made by the sender (customer-induced errors).
-
How to Request a Refund for a Failed Card Transaction
This course is designed to guide you through the steps and procedures involved in initiating a refund request, ensuring a smooth and easy resolution for your transaction-related issues.
-
The MPOS Assigning Process
Explore the MPOS assigning process in this course, where we gain knowledge on how to assign the MPOS to Business Owners, State Coordinators and Business Relationship Managers.
-
12 Things You Need To Know About The Moniepoint MPOS
This course aims to answer frequently asked questions about Mobile point-of-sale devices in relation to their features, different target markets, activation costs, transaction charges, and performance expectations.