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Course Library
E-learning designed to help you deliver your best work
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Understanding the Process of Assigning Terminals from Regional Managers to State Coordinators
Dive into the new terminal assignment process at Moniepoint as we explore lessons that include creating assignment requests, receiving terminals, addressing erroneous assignments, and resolving issues. Let's make every assignment a seamless process!
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How To Cash Out From The Referral Program - Offline Distribution Team
This course provides the knowledge needed to maximize the benefits of the referral program. It equips you with the tools and answers to help Business Owners and BRM'S navigate these processes effortlessly.
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Stress Management & Building Resilience In The Workplace
This course is designed to equip you with a toolkit of essential strategies and techniques to effectively manage stress, develop resilience, and excel in your role as a Business Relationship Manager.
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How to Handle Difficult Customer Interactions
Welcome to the "Handling Difficult Customer (Business Owners) Interactions" course. This course equips BRMs with the skills and strategies needed to effectively resolve issues and retain valuable business relationships.
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The Process of Assigning Terminals Efficiently
This course provides insight into how to manage terminal assignments effectively to reduce errors and improve overall efficiency.
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How To Resolve Erroneous Customer Transactions
This course provides the steps and procedures of addressing and resolving errors that occur during financial transactions due to mistakes or actions made by the sender (customer-induced errors).
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BRM September 2023 Exam
This is the Monthly Exam, assessing your understanding of September's courses. It covers MPOS essentials, Failed Card Transactions, and Common Terminal Errors, testing your expertise in these critical areas. Good luck and use your acquired knowledge.
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How to Request a Refund for a Failed Card Transaction
This course is designed to guide you through the steps and procedures involved in initiating a refund request, ensuring a smooth and easy resolution for your transaction-related issues.
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The MPOS Assigning Process
Explore the MPOS assigning process in this course, where we gain knowledge on how to assign the MPOS to Business Owners, State Coordinators and Business Relationship Managers.
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12 Things You Need To Know About The Moniepoint MPOS
This course aims to answer frequently asked questions about Mobile point-of-sale devices in relation to their features, different target markets, activation costs, transaction charges, and performance expectations.
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Common Terminal Errors: Their Meanings and Solutions
This course shines a spotlight on terminal challenges, offering guidance and actionable steps to effectively address common issues frequently encountered with Moniepoint Point of Sale terminals
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Mastering KYC Upgrades For Business Owners
This course reveals the procedures for upgrading the KYC level of business owners, providing a thorough understanding of the steps required for successful upgrading.