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Course curriculum

    1. Welcome

    2. Let's Start Here

    3. What Is Moniedesk?

    4. How To Log Into Moniedesk

    1. How To Create A Ticket

    2. How To Update Ticket Custom Fields

    3. How To Correct Miscategorized Ticket

    4. Knowledge Check

    1. How To Filter Tickets

    2. How To Check For Ticket Details

    3. How To View Restricted Accounts

    4. How To Chat With an L2 agent

    5. Knowledge Check

    1. How To Reopen Solved Tickets

    2. How To Reopen Closed Tickets

    3. How To Manage Ticket Reopen Requests

About this course

  • Free
  • 16 lessons
  • 0.5 hours of video content