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Course curriculum

    1. Welcome

    2. What Is Moniedesk?

    3. How To Log Into Moniedesk

    4. Let's Explore The Mobile App

    5. Knowledge Check

    1. How To View Activity Log On A Ticket

    2. How To Use Moniedesk To Communicate

    3. How To Reassign Tickets

    4. How To Use Filters

    1. How To Escalate A Ticket Online

    2. How To Escalate A Ticket Offline

    3. BRM Escalation Flow

    4. How To Update Ticket Status

    5. Knowledge Check

    1. How To Search For Customers

    2. How To Access The Knowledge Base

    3. Knowledge Check

    4. Conclusion

About this course

  • Free
  • 18 lessons
  • 0.5 hours of video content