Consumer Protection Policy
This course will help BRMs understand the Consumer Protection Policy, their role in fair customer treatment and how to avoid actions that could harm customers or their job.
Case Study
Knowledge Check
Introduction To The Policy
What You'll Gain
Let's Start Here
What Is Consumer Protection?
Who Regulates This Policy?
Key Rights Of The Business Owner
Our Commitment To Consumer Protection
Knowledge Check
Staying Fair And Honest With Business Owners
Your Role As A Business Relationship Manager
What Happens If We Don't Comply
Knowledge Check
Policy Review
Knowledge Check
Policy Acknowledgement